Refund Policy

Effective Date: March 18, 2026 | Last Updated: March 18, 2026

1. Introduction

At Wing Snob, we are committed to delivering the highest quality food products and an exceptional customer experience. We understand that there may be occasions where an order does not meet your expectations, arrives incorrectly, or encounters other issues. This Refund Policy outlines the conditions under which refunds, replacements, and cancellations are handled.

By placing an order with Wing Snob through snob-wing.click, you acknowledge that you have read, understood, and agreed to the terms set forth in this Refund Policy. This policy is governed by applicable United States consumer protection laws, including guidelines enforced by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

2.1 Qualifying Reasons for a Refund

• Incorrect Order: You received items that do not match what you ordered (wrong flavor, wrong quantity, missing items).
• Food Quality Issues: The food received was spoiled, undercooked, overcooked, or otherwise unfit for consumption at the time of delivery or pickup.
• Significant Delivery Delay: Your order was delayed beyond a reasonable and communicated timeframe, rendering the food unsuitable for consumption.
• Allergic Ingredient Error: Your order contained an ingredient you explicitly requested to be excluded due to an allergy or dietary restriction, and you disclosed this at the time of ordering.
• Damaged Items: Your order arrived in a condition that made it clearly unfit to eat due to packaging failure or handling issues during delivery.
• Order Never Received: Your order was confirmed and charged but was never delivered or available for pickup with no resolution offered.

2.2 Conditions That Must Be Met

To be eligible for a refund, the following conditions must generally be satisfied:

• The refund request must be submitted within the applicable timeframe outlined in Section 3 of this policy.
• You must provide sufficient documentation or evidence (such as photos of the incorrect or damaged food).
• The issue must not be a result of customer error (such as selecting the wrong item, incorrect delivery address input, or refusing delivery without cause).
• The original order must have been placed and paid for through snob-wing.click or an authorized Wing Snob ordering platform.

3. Timeframes for Refund Requests

Timeliness is critical when it comes to food-related refund claims. Wing Snob operates under the following timeframe requirements:

Refund requests submitted outside these timeframes may not be accepted. We strongly encourage customers to inspect their orders upon receipt and contact us promptly if any issues are identified.

4. Non-Refundable Items and Situations

The following situations and items are generally not eligible for a refund:

5. How to Request a Refund — Step-by-Step

To submit a refund request with Wing Snob, please follow these steps carefully:

1. Step 1 — Gather Your Information: Before contacting us, have your order confirmation number, the date and time of your order, your name, and the email address used to place the order ready.
2. Step 2 — Document the Issue: Take clear photographs or videos of the problem, whether it is an incorrect item, missing portion, damaged packaging, or food quality concern. This evidence is essential for processing your claim.
3. Step 3 — Contact Wing Snob: Reach out to our customer support team via email at [email protected]. In the subject line, write "Refund Request – [Your Order Number]."
4. Step 4 — Provide Details: In your message, include a clear description of the issue, your order number, the items affected, the reason for your refund request, and attach any supporting photos or documentation.
5. Step 5 — Await Confirmation: Our team will acknowledge receipt of your request within 1–2 business days. You will receive a reference number for tracking your case.
6. Step 6 — Review and Decision: Wing Snob's customer service team will review your claim and may follow up with additional questions. A decision will be communicated to you within 3–5 business days.
7. Step 7 — Resolution: If your refund is approved, we will process it according to the timelines listed in Section 6 of this policy. You will receive a confirmation email once the refund has been initiated.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, processing times will vary depending on the original payment method used:

Please note that while Wing Snob processes refunds promptly upon approval, the actual time for funds to appear in your account is subject to your financial institution's policies and may take additional time beyond our processing period.

7. Partial Refunds

In certain circumstances, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, and the remainder of the order was delivered correctly and in good condition.
• The customer consumed a significant portion of the meal before identifying an issue, and the issue affects only part of the order.
• A delivery delay affected the temperature or quality of only certain items in a multi-item order.
• A promotional discount or coupon was applied to the original order, in which case the refund amount will reflect the actual amount paid for the affected items.
• Wing Snob, at its discretion, determines that a partial refund is a fair and proportionate remedy for the specific circumstances.

The determination of whether a full or partial refund is appropriate is made on a case-by-case basis by Wing Snob's customer service team and is final unless escalated through the dispute resolution process described in Section 10.

8. Exchange Policy

Due to the perishable and time-sensitive nature of food products, Wing Snob does not operate a traditional exchange program. However, where an order error has been confirmed and is within our control, we may offer one of the following remedies at our discretion:

• Order Replacement: If the error is identified promptly (typically within 1 hour of the original delivery or pickup time) and circumstances permit, Wing Snob may offer to re-prepare and deliver or make available the correct order at no additional charge.
• Store Credit: In lieu of a monetary refund, Wing Snob may offer store credit equivalent to the value of the affected items, which can be applied to a future order on snob-wing.click.
• Monetary Refund: As described in this policy, a full or partial refund may be issued to the original payment method.

Wing Snob reserves the right to determine which remedy is most appropriate based on the nature of the issue, timing, operational capacity, and other relevant factors. We will always work to find a fair and satisfactory resolution for our customers.

9. Cancellation Policy

We understand that plans change. Wing Snob's cancellation policy is as follows:

9.1 Cancellations Before Order Preparation

If you wish to cancel an order, you must do so before the order enters the preparation stage. Once our kitchen staff begins preparing your order, cancellation may no longer be possible, as food preparation is time-sensitive and resources are committed at that point.

To request a cancellation, contact us immediately at [email protected] with your order number and the subject line "Order Cancellation – [Your Order Number]." We will make every effort to accommodate your request if the order has not yet been prepared.

9.2 Cancellations After Preparation Has Begun

If your order has already entered preparation or has been dispatched for delivery:

• Cancellation requests will generally not be accepted, and no refund will be issued.
• Exceptions may be made at Wing Snob's sole discretion in cases of documented emergencies or extraordinary circumstances.

9.3 Scheduled and Pre-Order Cancellations

For scheduled or pre-orders placed in advance:

• Cancellations made at least 2 hours before the scheduled preparation time will receive a full refund.
• Cancellations made less than 2 hours before the scheduled time but before preparation begins may receive store credit only.
• Cancellations after preparation has begun will not be eligible for a refund.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund or cancellation request, Wing Snob provides the following escalation and dispute resolution process:

10.1 Internal Escalation

If you believe your refund request was not handled fairly or incorrectly denied, you may request an escalation review by emailing [email protected] with the subject line "Escalation Request – [Your Reference Number]." Please include all relevant order details, your original complaint, and the reason you believe the decision should be reconsidered. Our management team will review the escalated case and respond within 5–7 business days.

10.2 Chargeback and Payment Processor Disputes

You have the right to dispute a charge with your credit card issuer or payment processor if you believe a charge was made in error. However, Wing Snob encourages customers to first attempt to resolve issues directly with us, as we are committed to finding a fair resolution without the need for formal chargebacks.

10.3 Federal and State Consumer Protection

Customers located in the United States are protected under the Federal Trade Commission Act and applicable state consumer protection laws. If you believe Wing Snob has engaged in unfair or deceptive trade practices, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Your state's Attorney General Office or Consumer Protection Bureau.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States. Any legal action or proceeding related to this policy shall be handled in accordance with applicable federal and state law.

11. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at snob-wing.click with an updated effective date. We encourage customers to review this policy periodically. Continued use of our services following any changes constitutes acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund requests, cancellations, or refund-related inquiries, please contact Wing Snob using the information below. Our customer service team is ready to assist you: